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Foundations of IT Service Management
9789077212943 - russian - hardcopy | 2007
In recent years, IT Service Management has developed into a field in its own right. Organizations are now so dependent on the automation of large parts of their business processes that the quality of IT services and the synchronization of these servi..
Other formats: PDF  
€ 39,95
Metrics for IT Service Management
9789077212691 - english - hardcopy | 2006
The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them..
Other formats: PDF  
€ 39,95
Service Operation
9780113310463 - english - hardcopy | 2007
Advance Notice By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on..
€ 105,00
Frameworks voor IT-management
9789087530921 - dutch - hardcopy | 2007
Dit boek behandelt alle belangrijke frameworks en standaarden die van belang zijn voor IT managers. Ondanks het pocket-formaat bestrijkt deze titel een groot aantal onderwerpen..
Other formats: PDF  
€ 15,95
Procesarchitectuur als veranderinstrument
9789087535506 - dutch - hardcopy | 2009
Dit boek gaat over procesarchitectuur en hoe dat concept helpt bij het inrichten van een bedrijf of organisatie. Het is bedoeld voor (lijn- en programma)managers, beleidsmakers en architecten die samen een organisatie beter willen laten werken door h..
Other formats: PDF  
€ 49,95
eBook: IT Service Management from Hell based on Not ITIL
9789087531874 - english - PDF | 2007
A humorous approach to a universally adopted standard...
Other formats: hard copy  
€ 12,00
ABC of ICT
9789087531409 - english - hardcopy | 2008
‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to h..
Other formats: PDF  
€ 39,95
Sturing en Organisatie van ICT-voorzieningen 2de druk
9789087533069 - dutch - hardcopy | 2008
Vrijwel iedere organisatie in de tegenwoordige netwerkeconomie is sterk afhankelijk van perfect functionerende ICT-voorzieningen. Iedere organisatie wordt gedwongen na te denken over zijn vraag naar ICT en hoe zij hier oplossingen voor kiest op basis..
€ 54,95
TOGAF® Version 9 - A Pocket Guide
9789087532321 - english - hardcopy | 2009
This is the official Open Group Pocket Guide for TOGAF Version 9 Enterprise Edition. This pocket guide is published by Van Haren Publishing on behalf of The Open Group. TOGAF, The Open Group Architectural Framework is a fast growing, worldwide ac..
Other formats: PDF   ePub  
€ 15,95
IT Service-portfoliomanagement: Maximaliseer de waarde van IT
9789087536442 - dutch - hardcopy | 2011
IT levert pas waarde en is pas waardevol, wanneer het wordt gebruikt. Dat gebeurt in de operatie waar de gebruiker de transacties met zijn applicatie kan uitvoeren, rekeningen kan versturen; voorraden bijhouden; financiële verslagen maken en dergeli..
Other formats: PDF  
€ 39,95
PRINCE2TM 2009 Edition  - A Pocket Guide
9789087535445 - english - hardcopy | 2009
Note: This pocket book is available in several languages: English, German, French, Dutch. This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method; Main target Grou..
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€ 17,50
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Foundations of Information Security Based on ISO27001 and ISO27002
9789087535681 - english - hardcopy | 2010
Information security issues impact all organizations; however measures used to implement effective measures are often viewed as a businesses barrier costing a great deal of money. This practical title clearly explains the approaches that most organiz..
Other formats: PDF  
€ 29,95
Outsourcing Professional Body of Knowledge - OPBOK Version 9
9789087536138 - english - hardcopy | 2010
Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world’s economies and organizations increasingly turn to partners, often through outsourcing, to help the..
Other formats: PDF  
€ 49,95
eBook: IT Outsourcing Part 1: Contracting the Partner
9789087535261 - english - PDF | 2009
As companies focus on the core specialisms, most will look to the benefits of outsourcing some, if not all, of the IT services required. The benefits include: cost-efficient operations; delivery of IT services at lower cost through economies of sca..
Other formats: hard copy  
€ 22,50
eBook: TOGAF® 9 Certified Study Guide
9789087536091 - english - PDF | 2010
The TOGAF 9 certification program is a knowledge-based certification program. It has two levels, leading to certification for TOGAF 9 Foundation and TOGAF 9 Certified, respectively. The purpose of certification to TOGAF 9 Certified is to provide vali..
Other formats: ePub  
€ 39,95